Does not fit or wrong item ordered? It can happen of course once that a bike shoe does not fit or our article description has an error.
No problem - send the goods back to us!
For customers from Austria, Germany and the rest of the EU we offer a 14-day free return service. Please understand that returned goods must be unused and may not show signs of use.
Please follow the instructions below for a free return.
The right of withdrawal is unaffected by this, however, a return - as described below - facilitates the processing for us and speeds up the processing.
Guarantee cases
Is the product slightly damaged or is there a warranty case? Please contact us via customer service (info@fitstore24.com) or by phone at +43 4852 68866-0
Returns of parcel goods (EU)
| 1. Return Form | For free return of parcel goods, please print out the Returns Form and include this completed with your return. [Download] |
| 2. Pack goods | Please pack the goods in the undamaged original packaging and in a suitable shipping carton so that the goods will reach us without any damage. |
| 3. Return Label | For parcel goods (anything you also received via GLS), we offer a free return label. Please create your return label via the following link. [Fitstore GLS Returns Label] and then bring the package to a GLS parcel store near you. For a list of GLS parcel stores and opening hours, click [Here] Note: When using our return label after the 14-day withdrawal period, we may offset the costs incurred with your credit. |
| 4. Processing | After we receive your return, it usually takes us a maximum of one week to review and process it. We will refund your payment to the payment method you chose when you placed your order. Depending on the payment method and country, the refund may also take a few days. |
Return of bulky goods (EU)
| 1. Rücksendung anmelden | For free return shipping, please register your return with us in advance, so that we can arrange for pickup from our shipping company. To do this, please contact us via info@fitstore24.com |
| 2. Collection | After registering the return, we will organize a pickup of your goods through our shipping companies. |
| 3. Processing | After we have received your return, it usually takes us a maximum of one week until it has been checked and processed. We will refund your payment to the payment method you chose when you placed your order. Depending on the payment method and country, the refund may take a few days. |
Returns from non-EU countries or after the 14-day return period
For returns outside the EU or after the 14-day return period has expired, we do not offer a free return option. Please contact our customer support for further procedure or follow the instructions and send the package back to us at your own cost.
| 1. Return Form | Please print out the Returns Form and include this completed with your return. [Download] |
| 2. Pack goods | Please pack the goods in the undamaged original packaging and in a suitable shipping carton so that the goods reach us undamaged. |
| 3. Rücksendung | Package please send back to us at your own expense. Our return address for all non-EU shipments is for this: Fitstore24 ZANIER GmbH RETURNS Hermann Gmeiner Strasse 7 9990 Debant AUSTRIA Telephone: +43 4852 68866 0 |
Further information on the statutory right of withdrawal
Still questions?
If you have further questions or need help with the return - we help the gladly via contact formor by phone under +43 4852 68866 0